Dashboard
18

Live Monitoring

This data is shown in real time and isn't affected by filters
Live Calls
Recent Calls
Callers in Queue
Live Calls
2
Outbound
6
Inbound
2
Agent Contact Call duration Call Status Actions
Travis Joy +1 603-630-1234 5m 10s Completed
Maria Joy +1 764-236-3746 5m 10s No Answer
Calls Overview
Last updated 2 mins ago
Outbound Calls
1987
↓14%
View Breakdown
Inbound Calls
1500
↓14%
View Breakdown
Missed Calls
525
↓14%
View Breakdown
Team Efficiency Rate
75%
↓14%
Explore Agent Efficiency
Calls Volume Over Time
20k 10k MonTueWedThuFriSat
Call transcription / Mary Freund
Mary Freund call
Date & time20 March (Sun) · 12:00 AM
Duration9 mins
Speakers2
MF
Mary Freund00:00:00
Alright, everyone, let's get started. Today we're going to discuss the latest advancements in AI technology, specifically JustCall AI.
SS
Stephanie Sharkey00:00:15
Sounds interesting. What exactly is JustCall AI?
MF
Mary Freund00:00:30
JustCall AI is our intelligent call analytics platform. It automatically transcribes calls, scores agent performance, and identifies key moments in conversations.
SS
Stephanie Sharkey00:01:05
That sounds really useful. How does the scoring work?
MF
Mary Freund00:01:20
The AI evaluates multiple dimensions — clarity of communication, handling of objections, compliance adherence, and customer engagement. Each gets a subscore that rolls up into the overall AI Call Score.
SS
Stephanie Sharkey00:02:10
And what about the action items feature?
MF
Mary Freund00:02:25
Great question. After each call, the AI generates actionable follow-ups — things like scheduling a callback, sending a proposal, or escalating to a manager. These get synced to your CRM automatically.
0:13 / 9:00
AI Call score4.5
Call Summary

Sanian Herrera is part of the business team at Chorus Call and is here to understand the requirements. The main discussion point is uploading aged solar data, which involves 4 active callers making 40 calls each. Each caller is tasked with reaching out to about 75 unique numbers to ensure comprehensive data collection and analysis.

Action items
Breakdown
Situation

Sanian Herrera is part of the business team at Chorus Call and is here to understand the requirements. The main discussion point is uploading aged solar data, with 4 active callers making 40 calls each. Each caller will connect with approximately 75 different numbers to maximize outreach.

Pain points
  1. You're just one step away from achieving greatness! Keep striving for excellence.
  2. You're just one step away from achieving greatness! Every effort counts.
  3. You're just one step away from achieving greatness! Stay determined.
Impact

Sanian Herrera is part of the business team at Chorus Call and is here to understand the requirements. The main discussion point is uploading aged solar data, with 4 active callers making 40 calls each. Each number will be contacted about 75 times to ensure thorough data coverage.